Shipping & Returns

Returns/Refunds Policy


Neutron Genetics does not offer Exchanges, Returns or Refunds of any kind on any items offered for sale in our online store.

Satisfaction is our number one priority. Please let us know how we are doing.


We ship to most all major countries, if you are having trouble making an order to your area please call or email us. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please view our list of countries that we do not ship to at the bottom of the page.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.